These Conditions of Carriage apply only to flights organised and booked by Hideaway Resorts with Hinterland Aviation between the Australian mainland and Dunk Island. Hideaway Resorts are not an airline carrier and do not operate these flights. Hideaway Resorts do not sell tickets for these flights as agent for any airline carrier. These flights are operated by Hinterland Aviation Pty Ltd (ABN 53 010 617 893) (or other carrier in the sole discretion of Hideaway Resorts). Hideaway Resorts accepts no liability for any loss or damage suffered by any passenger in connection with these flights other than as stated in clause 5 of these Conditions.
1. Conditions of carriage
1.1 The Booking and the carriage of a Passenger on any flight by the Carrier is subject to:
(a) Australian laws including the Civil Aviation (Carriers’ Liability) Act 1959 (Cth) as amended, and any international conventions that may apply to the journey in question; and
(b) any specific directions given to a Passenger in writing or orally by the Carrier’s staff.
1.2 These Conditions of Carriage apply strictly except to the extent of any inconsistency with any applicable laws, in which event such laws will prevail to the extent of the inconsistency.
2. Conditions for the benefit of
2.1 These Conditions of Carriage apply to benefit:
(a) Hideaway Resorts;
(b) the Carrier;
(c) the Carrier’s employees, agents and representatives;
(d) all other carriers approved by Hideaway Resorts to carry Passengers; and
(e) those other carriers’ employees, agents and representatives.
2.2 If the benefit of any provision is not enforceable by any of the above persons, Hideaway Resorts holds that benefit on trust for them, and can, if requested by them, enforce the provisions on their behalf.
3. Not refundable
Unless required by law or otherwise stated in these Conditions, no refunds will be made of payments for Bookings made to Hideaway Resorts for flights to and from Dunk Island.
(i) a full refund will apply if the Booking is cancelled more than 7 days before flight with Hinterland Aviation.
(ii) the full cost of the flight will be forfeited if the Booking is cancelled within 7 days before flight with Hinterland Aviation;
4. Baggage restrictions
4.1 Cabin Baggage (Hinterland Aviation)
(a) Each Passenger (except infants not occupying an aircraft seat) is permitted one small item of hand luggage.
(b) The total weight of each Passenger’s Cabin Baggage must not exceed 4kg.
(c) Each piece of Cabin Baggage must be able to fit under the seat in front of the Passenger or fit in an enclosed storage compartment in the cabin of the aircraft.
(d) If any piece of Cabin Baggage does not comply with any of these conditions, it must be checked in to the aircraft hold.
4.2 Checked Baggage (Hinterland Aviation)
(a) Each Passenger (except infants not occupying an aircraft seat) is entitled to check in up to 23kg for travel to/from Dunk Island (a total of 27 kg for cabin and checked in luggage combined)) of baggage for carriage in the aircraft hold at no charge. At the Carrier's discretion, excess baggage (ie above the allowance) may be accepted. For every kg of baggage over the allowance accepted, charges may apply
(b) Passengers must ensure all baggage is packed appropriately before being presented at check in.
(c) No single item may exceed 23kg to Dunk Island in weight.
(d) Soft-sided baggage is preferred.
4.3 The Carrier may refuse to carry any piece of Baggage that does not comply with the Carrier’s policy or is classified by the Carrier as being a bulky item.
4.4 Firearms and weapons of any type, including but not limited to knives, blades, or sharp items of any kind are not permitted in the cabin. The Carrier may destroy, withhold or retain such items as it deems appropriate. For safety reasons, the following dangerous goods must not be carried whether as Cabin Baggage or Checked Baggage: corrosives (e.g. wet cell batteries), compressed gases (e.g. camping gas), explosives, poisons and toxic substances, dry ice or heat producing articles, infectious substances, flammable liquids, organic peroxides (e.g. bleaching powders), radioactive materials, matches and articles easily ignited, oxidising materials, magnetised material, briefcases and attache cases incorporating dangerous goods such as Lithium batteries, pyrotechnic devices, disabling devices such as mace and pepper spray containing an irritant or incapacitating substance.
5. Limitation of liability
5.1 Subject to clauses 6(c) and 7, and to the extent permitted by law, Hideaway Resorts excludes all liability for any costs, expenses, losses or damages whatsoever that may arise in any way in connection with the carriage whether or not in relation to loss or damage to Baggage or property or injury illness or death of any person. If the Trade Practices Act 1974 (Cth) or any similar law implies a condition or warranty that cannot be excluded, the liability of Hideaway Resorts for a breach of the condition or warranty will be limited to either supplying the services again or paying the cost of having the services supplied again, as determined by Hideaway Resorts in its absolute discretion.
5.2 Carriage is also subject to the provisions of the Civil Aviation (Carriers’ Liability) Act 1959 (Cth) or complementary State legislation and the limits of liability specified therein. The Carrier is not liable for any loss the Passenger may suffer if Cabin Baggage is left on an aircraft or in the airport terminal.
6. Notification of loss or damage
(a) If a Passenger wishes to make a claim against the Carrier for loss or damage to Checked Baggage or Cabin Baggage, the Baggage must first be presented to the Carrier’s staff at the arrival airport. Any claim for loss of or damage to Checked Baggage or Cabin Baggage must be made in writing within 3 days of the occurrence which gave rise to the alleged loss or damage, except for damage to clothing in the cabin which must be reported immediately to cabin crew.
(b) If a Passenger misses these deadlines, the Passenger will lose any right to claim against the Carrier.
(c) In relation to any claim for loss or damage to Checked Baggage or Cabin Baggage, Hideaway Resorts maximum liability must not exceed $100 per piece of Baggage.
7. Late or cancelled flights
Whether or not a Passenger has checked in, unless required by law the Carrier will not be liable in any way for delay or cancellation (including consequences) irrespective of the reason for such delay or cancellation.
8. Schedules and seating
All flights times are indicative only and the flight time shown on the itinerary and tax invoice may change between the date of booking and the date of travel. The Carrier does not guarantee the flight times. Flight times and schedules are subject to change, based on operational requirements. The Carrier does not guarantee Passengers any particular seat. It is the responsibility of the Passenger to confirm the flight time no more than 72 hours and no less than 24 hours before the relevant date of departure.
9. Charges and taxes
The price of a Booking may include charges and taxes. Passengers may also be required to pay additional charges and taxes not marked on the itinerary and tax invoice direct to third parties.
Personal and Baggage insurance are strongly recommended. Subject to clause 5, Hideaway Resorts bears no liability for any loss or damage incurred by a Passenger.
As a requirement of law the Carrier, Government or airport officers may require Passengers to submit to clothing and body searches and submit Baggage to searches. Passengers must submit to those searches. There can be no exceptions to this requirement.
12. Right to refuse carriage
The Carrier reserves the right to refuse carriage to any person (and their Baggage) who seeks to travel in violation of applicable law, tariffs or the Conditions of Carriage, or who is under the influence of drugs or alcohol, or whom the Carrier believes is necessary to exclude for the safety, health or comfort of any employee of Hideaway Resorts or the Carrier or any Passenger or for the protection of property.
If Passengers are denied boarding on an overbooked regular flight for which they have a Booking, Hideaway Resorts will try to get the Passenger to the destination within a reasonable time of their original scheduled arrival time. Hideaway Resorts may at its option, arrange alternative overnight accommodation for the Passenger whether it is able to arrange for the Passenger to get to the destination or not. If Hideaway Resorts is unable to get the passenger to the destination, it will pay the Passenger compensation as required by any law which may apply or if no law applies, the sum of A$200 plus the refund of any fare payable to Hideaway Resorts.
The Carrier collects information about Passengers (including health information where necessary) to provide products and services to Passengers, process travel arrangements and for administrative and legal purposes. The Carrier may retain, use and disclose such personal information to its related companies, other carriers, travel service providers, organisations which provide services to the Carrier, the Passenger’s employer if the Booking has been purchased by the Passenger’s employer, various law enforcement agencies and Governments. Passengers can gain access to the information the Carrier holds about them by contacting
No alcohol will be served and Passengers must not consume alcohol on flights.
16. Force Majeure
Neither Hideaway Resorts nor the Carrier will be liable to any Passenger for the cancellation or delay of or interruption to any flight due to act of God or other event or occurrence beyond the control of either of them.
"Baggage" means personal property accompanying Passengers on their trip. It consists of both Checked Baggage and Cabin Baggage.
"Booking" means the details which Hideaway Resorts or the Carrier have entered in its booking or reservation system relating to a journey, including any flight.
"Cabin Baggage" (sometimes referred to as carry-on or unchecked baggage) means any Baggage other than Checked Baggage.
"Carrier" means Hinterland Aviation Pty Ltd (ABN 53 010 617 893), or other carrier designated by Hideaway Resorts for purposes of the carriage.
"Checked Baggage" means that part of Baggage which the Carrier has taken into its custody for carriage in the hold of the aircraft.
"Passenger" means any person with a Booking who is to be carried or who is carried on an aircraft, except members of the crew.
"Hideaway Resorts" means Hideaway Resorts Pty Ltd (ACN 138 540593).