Public Area Attendant |
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OBJECTIVE
To ensure the cleanliness and upkeep of all public areas of the resort on a daily basis, in line with resort and Voyages standards to ensure the highest guest satisfaction at all times KEY DUTIES
Carrying out all tasks in line with resort procedures and standards and product specifications To clean and maintain to the highest standards all public areas of the resort, including restaurants, bars, reception, function rooms, selected walkways, guest & staff toilets, offices, departure lounge, gym and camping ground facilities Ensuring all amenities in guest toilets are replaced, restocked and in excellent condition at all times Acknowledging guests by promptly greeting and responding to their presence Ensuring your working areas remain tidy at all times Checking of your daily work sheet at the beginning of each shift for important messages, and recording relevant information on your work sheet during your shift and advising the supervisor when appropriate Collecting and signing keys in and out at the beginning and completion of each shift, if applicable Ensuring your chemical kit contains all the necessary chemical supplies and cleaning equipment required to clean guest rooms to the resort standard Adhering to resort environmental initiatives including the ensuring plugs are provided for all sinks and the correct storage and use of chemical products Maintaining par levels of equipment, amenities etc, and restocking linen, public area storeroom and amenity cupboards on a scheduled basis Ensuring dirty linen and rubbish is disposed of appropriately at the completion of your shift and within environmental guidelines Returning relevant items to Restaurant and Bar and other departments if found in public areas Ensuring all checklists are completed correctly as required and returned to the housekeeping office Immediately advising of any maintenance requirements and follow through action to your supervisor Immediately reporting any lost property in accordance with resort policy Having a full understanding and working knowledge of chemical handling Preparation and maintenance of housekeeping supplies and equipment, including the storage and cleanliness of all housekeeping equipment Assisting in the laundry as required
Appropriate housekeeping related qualifications and/or significant experience in housekeeping in the hotel/resort industry or appropriate commercial cleaning experience Strong attention to detail Experience in the use of housekeeping equipment and chemicals Excellent communication and guest relations skills
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